Privacy Policy
Last updated: November 2026 • URBANKART ECOMMERCE PRIVATE LIMITED
1. Information We Collect
When you purchase garments from URBANKART ECOMMERCE PRIVATE LIMITED, create a customer profile, or subscribe to our fashion editorials, we collect relevant personal details including your full name, shipping and billing address, email address, telephone contact number, and postal PIN code. This data is collected solely for fulfilling orders, generating GST tax invoices, and transmitting live shipment tracking notifications via SMS and WhatsApp.
2. Payment Information & PCI-DSS Security
We prioritize the safety of your financial data. All electronic transactions are executed via Razorpay, a PCI-DSS Level 1 compliant Indian payment aggregator. We do not store, view, or process your credit/debit card numbers, CVVs, net banking credentials, or UPI PINs on our servers. All transactions utilize 256-bit TLS encryption.
3. Discreet Packaging & Intimate Apparel Confidentiality
We recognize that privacy is paramount when shopping for intimate apparel such as bras, bralettes, and hosiery. All intimate apparel consignments are packaged in opaque, unprinted exterior courier bags or unmarked rigid boxes. Outer shipping labels and AWB waybills omit garment classifications or intimate product titles, ensuring discreet doorstep delivery.
4. Logistics Data Sharing (Shiprocket Integration)
To ensure timely delivery across India, your name, contact phone number, and delivery address are shared with our authorized logistics aggregator, Shiprocket, and its carrier network (including BlueDart, Delhivery, DTDC, and Amazon Shipping). These partners are bound by strict non-disclosure obligations and utilize your information solely for completing delivery and coordinating doorstep returns.
5. Cookies & Shopping Experience Personalization
Our website uses essential session cookies and local storage tokens to preserve your shopping bag, saved wishlist items, and PIN code delivery preferences between visits. You may disable cookies in your browser settings; however, certain interactive shopping functions (such as maintaining items in your cart) may be restricted.
6. Grievance Officer & Corporate Contact Details
In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:
URBANKART ECOMMERCE PRIVATE LIMITED
GROUND FLOOR NO.5/902 WALAJASALAI ROAD,
VANJUVANCHERRY, VANDALUR, BOKARO STEEL CITY, BOKARO,
JHARKHAND – 827013, INDIA.
Telephone: +91-9142065970 • Email: urbankartecommercepvtltd@gmail.com
Privacy & Data Rights Helpdesk
URBANKART ECOMMERCE PRIVATE LIMITED