Refund & Cancellation Policy
Managed by URBANKART ECOMMERCE PRIVATE LIMITED
1. Order Cancellation
You can cancel your order free of charge at any time prior to shipment dispatch (typically within 12 hours of placing the order) by visiting your Account Dashboard or calling customer support at +91-9142065970. Once an order has been handed to our courier partner and an AWB generated, it cannot be intercepted in transit but can be returned under our 7-day return policy.
2. Refund Processing Timelines
• Online Payments (Cards, NetBanking, UPI via Razorpay): Refunds are credited back to the original source bank account or card within 3 to 5 business days following quality inspection of returned goods.
• Cash on Delivery (COD) Orders: Refunds are transferred directly via secure IMPS / UPI bank transfer to customer-provided bank account details within 24 to 48 hours of item receipt.
3. Reverse Shipping Fee
All approved returns and size exchanges enjoy 100% complimentary reverse shipping. No hidden courier handling charges are deducted from your refund amount.