Terms & Conditions

1. Corporate Information & Agreement

This website is owned and operated by URBANKART ECOMMERCE PRIVATE LIMITED, an incorporated company having its registered office at:

By accessing, browsing, or transacting on this digital commerce platform, you confirm that you have read, understood, and agreed to be legally bound by these Terms and Conditions along with our Privacy Policy, Shipping Policy, and Return Policy.

2. Handcrafted Silk & Artisanal Textile Integrity

Each couture saree, handloom kurti, lehenga, and artisanal dupatta in our curated catalog is crafted by skilled Indian textile weavers and master embroiderers. Due to the genuine handwoven nature of natural Banarasi silk, Katan zari, Chanderi, and organza fabrics, subtle characteristics such as gentle variations in weaving slubs, motif alignment, or natural dye saturation are celebrated hallmarks of authentic human craftsmanship and are not considered manufacturing defects.

3. Pricing, Invoicing & Apparel GST

All prices displayed on the website are listed in Indian National Rupees (INR) and are inclusive of statutory Goods and Services Tax (GST) applicable on textile and apparel products in India. Official GST-compliant tax invoices are automatically generated and supplied upon order placement and included inside all order consignments.

4. Payment Gateway & Transaction Security

We integrate verified PCI-DSS compliant Indian payment gateways including Razorpay. We accept UPI (Google Pay, PhonePe, Paytm, BHIM), major Credit and Debit Cards (Visa, Mastercard, RuPay, Maestro), Net Banking across 50+ Indian banks, and Cash on Delivery (COD) on serviceable postal PIN codes. We never store card numbers, CVVs, or payment credentials on our servers.

5. Shipping, Doorstep Delivery & Inspection

Orders are dispatched via leading logistics partners through Shiprocket (including BlueDart Air, Delhivery Express, and Amazon Shipping). Standard dispatch takes place within 24 to 48 business hours. Delivery timelines range from 2 to 4 business days for metropolitan cities and 3 to 6 business days for other serviceable PIN codes across India.

6. 7-Day Return & Exchange Guarantee

Customers enjoy a hassle-free 7-day return and size exchange window from the confirmed date of delivery. For full details on return eligibility, hygienic standards for intimate apparel (bras and hosiery), and doorstep pickup scheduling, please refer to our Returns & Exchange Policy.

7. Intellectual Property Rights

All trademarks, campaign imagery, artistic textiles, digital catalogs, brand logos, and website editorial content are the exclusive proprietary property of URBANKART ECOMMERCE PRIVATE LIMITED. Reproduction, distribution, or commercial exploitation without prior written consent is strictly prohibited.

8. Governing Law & Dispute Resolution

These Terms and Conditions and any disputes arising out of the use of this website or orders placed through it shall be governed by and construed in accordance with the substantive laws of the Republic of India. The competent courts in Bokaro / Ranchi, Jharkhand, India shall have exclusive territorial jurisdiction over any legal proceedings.