Shipping & Delivery Policy

1. Fulfillment & Dispatch Facility

All orders placed on our website are fulfilled directly from our central quality inspection and logistics hub managed by URBANKART ECOMMERCE PRIVATE LIMITED, located at CHAS S/O- C L Burnwal Bansidih, CHAS, Bokaro Steel City, Bokaro, Jharkhand – 827013, India.

2. Shipping Charges & Free Delivery

• Complimentary Express Shipping: Available on all retail orders having a total cart value equal to or exceeding ₹1,000 across all serviceable PIN codes in India.

• Orders Below ₹1,000: A nominal flat express shipping charge of ₹99 is applied at checkout.

• VIP Priority Air Courier (Optional): Available for urgent festive or bridal deliveries at ₹199.

3. Delivery Timelines

We partner with India's leading air freight couriers via Shiprocket (including BlueDart Air, Delhivery Express, DTDC, and Amazon Shipping):

• Metro Cities (Chennai, Bengaluru, Mumbai, Delhi NCR, Hyderabad): 48 to 72 business hours.
• Tier 2 & Tier 3 Cities: 3 to 5 business days.
• Remote & North East Locations: 5 to 7 business days.

4. Real-Time Tracking & AWB Consignment

Once your garment is packed in our protective muslin box, an automated Air Waybill (AWB) number and live tracking link will be sent to your registered email and mobile number via SMS and WhatsApp. You can also monitor real-time milestones on our Live Order Tracking Page.

5. Discreet Outer Packaging Guarantee

To respect customer confidentiality, all intimate apparel orders (bras, bralettes, and hosiery) are delivered in tamper-evident, opaque outer packaging with zero product references or suggestive labels.